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Terms of Service

Last updated: October 31, 2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and PurpleAI ("Company," "we," "us," or "our") concerning your access to and use of our website, services, and applications (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services.

2. Use of Services

2.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into these Terms. By using our Services, you represent and warrant that you meet these eligibility requirements.

2.2 Account Registration

To access certain features of our Services, you may be required to register for an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your password and account credentials
  • Notify us immediately of any unauthorized use of your account
  • Accept responsibility for all activities that occur under your account

2.3 Acceptable Use

You agree not to use our Services to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Transmit harmful, offensive, or objectionable content
  • Engage in fraudulent or deceptive practices
  • Interfere with or disrupt the Services or servers
  • Attempt to gain unauthorized access to any systems
  • Use automated systems to access the Services without permission
  • Reverse engineer or attempt to extract source code

3. Intellectual Property Rights

3.1 Our Intellectual Property

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, icons, images, audio clips, software, and data compilations, are the exclusive property of PurpleAI or our licensors and are protected by copyright, trademark, and other intellectual property laws.

3.2 Your Content

You retain ownership of any content you submit, post, or display through our Services ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, copy, modify, distribute, and display such content in connection with providing and improving our Services.

You represent and warrant that you own or have the necessary rights to submit User Content and that such content does not violate any third-party rights.

4. Services and Pricing

4.1 Service Description

We provide enterprise AI solutions, data services, and related technology services as described on our website. We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without notice.

4.2 Pricing and Payment

Pricing for our Services will be specified in applicable service agreements or order forms. You agree to pay all fees and charges in accordance with the payment terms specified. All fees are non-refundable unless otherwise stated.

4.3 Subscription Terms

If you purchase a subscription, it will automatically renew at the end of each billing period unless you cancel it before the renewal date. You may cancel your subscription at any time through your account settings or by contacting us.

5. Privacy and Data Protection

Your use of our Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our Services, you consent to our data practices as described in the Privacy Policy.

6. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Warranties of merchantability, fitness for a particular purpose, or non-infringement
  • Warranties regarding the accuracy, reliability, or completeness of content
  • Warranties that the Services will be uninterrupted, secure, or error-free
  • Warranties regarding the results obtained from using the Services

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PURPLEAI, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, revenue, or data
  • Loss of business opportunity
  • Service interruptions
  • Cost of substitute services

Our total liability arising out of or relating to these Terms or the Services shall not exceed the amount paid by you to us in the twelve (12) months preceding the event giving rise to liability, or one hundred dollars ($100), whichever is greater.

8. Indemnification

You agree to indemnify, defend, and hold harmless PurpleAI and its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any rights of another party; or (d) your User Content.

9. Termination

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination:

  • Your right to use the Services will immediately cease
  • We may delete your account and all associated data
  • You remain liable for all obligations accrued prior to termination

You may terminate your account at any time by contacting us or using the account settings in the Services.

10. Dispute Resolution

10.1 Informal Resolution

Before filing a claim, you agree to try to resolve the dispute informally by contacting us. We will attempt to resolve the dispute informally by contacting you via email.

10.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

10.3 Jurisdiction

Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts located in Bangalore, India, and you consent to the personal jurisdiction of such courts.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

  • Posting the updated Terms on our website
  • Updating the "Last updated" date
  • Sending you an email notification (if applicable)

Your continued use of our Services after the effective date of revised Terms constitutes your acceptance of the changes.

12. General Provisions

12.1 Entire Agreement

These Terms constitute the entire agreement between you and PurpleAI regarding the use of our Services and supersede all prior agreements.

12.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

12.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

12.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

13. Contact Information

If you have any questions about these Terms, please contact us:

PurpleAI

Email: legal@purplelab.ai

Email: support@purplelab.ai